How to deal with rude customers? Handling rude customers was a big problem for many. Customers are of different kinds, sometimes they behave kindly and sometimes rudely. Many customers behave rudely because they were dissatisfied with the services they received, not purposefully. When providing service becomes the primary job, handling rude customers becomes their responsibility. One should behave very calmly and gently with customers. Have to listen closely to their problems and give solutions in a very wise manner despite their words. Never listen to their words, listen to their anger and reason for their anger, and give them a solution according to that. Stop trying to console them for the issues they faced instead solve the problem and defuse the situation. Sometimes you are supposed to deal with very rude customers, who are very rude to handle at that situation try to be calm and wiser and provide a solution in a very kind way.                                   Using empathy is another simplest way to deal with rude customers. That is try to understand one’s problem and stand with them to face that problem. Make customers understand that you are also not happy on seeing the customer-facing the difficulties. Customers have to feel that they are talking to the one who understands them and can solve their problems or difficulties. Console the customer with the same feeling that they are in and use their language style as it will make them feel that their problem is understood by the servicemen. Never behave rudely to customers as that will make them get angrier. And even there’s a high percentage of chance to lose that customer. Follow up with the customer until their problem is solved. That makes them feel that their problem will be solved and that helps to earn the trust of the customer again.                                  While you deal with the customers, try to divide the big problems into small portions. It’s easy to manage the problem when it’s small and can easily be monitored. And make you feel more willing to do the work as it’s smaller. And make your customer understand that their problem is understood and will be rectified shortly. And also has to assure them that it won’t repeat in future. And these things should be done in a very calm and kind way. The customer may behave rudely but the employee should never behave rudely to the customers as they have to solve the problems raised by the customers. Usually, interactions with rude customers take much more time than others, so it’s important to be patient and listen to all the complaints raised by them. And handling rude customers is the most important factor to be considered. The agents should be well-trained to handle these rude customers.                                  When you deal with rude customers, you have to be calm and stay quiet. Don’t take the customer’s words to the heart that is personally just see the reason behind the customer’s rudeness. Customers are not meant to attack the agents, as they have no choice except the agents to express their emotions due to their problems. The comments, criticism made by rude customers are not meant to attack the agents directly. The customers are just mad because of the issues they faced and the agent will be the unlucky one to get caught by them. One best way to overcome rude customers is by letting them say what they want to say, without interrupting them in between. Wait until the customers felt tired of speaking and at last when they finish saying their complaint, start explaining to them quietly and calmly. And try to resolve their concern.

The COVID pandemic’s impact on online shopping: the reason why I chose this topic to write about is that, nowadays, people are more used to shopping online than going to the shop. The traditional way of shopping is vanishing nowadays. Today, one of the major reasons behind this change is the COVID-19 pandemic. We survived 2 years of this pandemic, but all our activities have changed because of it. One of the major cause is that people have started to feel comfortable and safe with online shopping. Not everyone is comfortable with online shopping. Many people love to shop traditional by seeing through and touching the object, but this pandemic didn’t leave any people, because coming outside their homes is restricted and as a result forcing them to purchase online. Grocery store shelves were quickly emptied at first, and as the supply chains tightened, everyone started to scramble for basic food staples and necessities. This is the worldwide pandemic, but let’s see about the two surveys, one by UNCTAD and another by Rakuten Insight. Overall impact According to the survey conducted by UNCTAD and the eCommerce Association in collaboration with the Brazilian Network Association, it shows that online shopping has increased by 6 to 10 percent across most categories of products in Brazil. Most of the categories include electronics, gadgets, gardening at home, education, furniture, household products, pharmaceuticals, cosmetics, personal care products, and essentials. Though online purchases rise, consumer spending on online purchases falls. It is to be said that the average spending per online shopper has dropped by 70%. This survey also reveals that online consumption in Brazil has shifted, as a large proportion of buyers purchase necessities such as food, medicine, cosmetics, and beverages. This survey also brings about differences between the countries; whereas China and Turkey have the strongest rise, Switzerland and Germany have the weakest rise. Also, people who are aged between 22 and 44 reported a stronger increase compared with younger and older ones. The COVID pandemic’s impact on online shopping in India could be analysed by a survey conducted by Rakuten Insight in May 2020. Nearly 59 to 60 percent of respondents agreed that they purchased online during the pandemic. Because the government declared a lockdown and as they practised social distancing. Even after the lockdown, people tried to avoid going outside because of the fear factor and precaution. The most purchased items are similar to those in other countries, such as food, medicine, personal care products, and household products. Most of the responses that people gave to the changeover were that they were practising social distancing and that they wanted to spend minimal time outside. Their country has restricted all non-essential businesses to avoid crowds in stores and supermarkets. In online shopping, they could purchase more product, or people infected with COVID can get them delivered to their door if they are quarantined. These were the major reasons that people imposed. Another important effect of this pandemic is that many brands which were available only in traditional shops lost their customers. Consumers said they switched brands during this pandemic because people were in need of daily essentials. They may be forced to change their brands because of the unavailability, but of course, they could be used and impressed. Now, the severity seems to be reduced. But as shoppers became accustomed to online shopping, it became the norm. Now almost all people have been vaccinated completely, and the post-pandemic shopping trends are emerging. There is a rising demand for contactless payments and e-commerce, which in turn makes people prefer online shopping. Many traditional stores and services were facing a decline, and in fact, many traditional shopkeepers lost their livelihoods. However, they began as retailers and can still make their business successful with the help of technology.